It was late the evening before New Year's Eve and I had a grocery list for our big New Year's Day dinner. As I set my grocery items on the belt I noticed that the customer in front of me was arguing with the store manager. She was waving coupons and I could clearly see the familiar red circles of the tegraT logo, although we were all standing in a small town grocery store. She was insisting that the store honor these coupons and the manager and my checker were adamantly defending their right to not honor them. The manager was frustrated and angry and the checker kept saying "We can't give you the money because we wouldn't get our money back on the coupon. It has to have our name on it." Eventually the customer left, leaving all her already rung up groceries behind. The employees, checkers, manager continued the diatribe, as if justifying their position to one another and to us.

My checker rolled her eyes and then checked me out. As I drove home I felt strangely bothered by the scene. I wasn't sure why, since I believed the store should not have to honor any coupon from other merchants and it is ridiculous to believe that all stores should. A little store like this would suffer greatly and would have to inflate their already higher prices to compensate. I get it. But... obviously the young woman with her handful of coupons didn't get it. She was never rude, probably embarrassed by the attention yet asserting her rights (as she understood them). I never heard anyone give her an explanation of why they couldn't honor them except "we won't get the money back", obviously some big stores do that anyway, they can afford to eat the diff, but no one bothered to explain that to her. Or the manager could have just explained that it is not this store's policy, and apologize. Or whatever, they could have been kind through it all.

No one was kind at all. They were so interested in being right that they lost sight of the person they were talking to. It was not busy, they could have taken the time. They could have handled it so differently. It bothered me so much, and has stayed with me these several days. I think because there have been so many times when I have been that manager. I have a need to be tight or to justify myself, forgetting or not caring how I have made another person feel. I want other people to give me the benefit of the doubt but I don't alwasy do that for others.

Kindness does not come automatically for me. I can be thoughtful and kind but it is a thinking thing, an affort. It makes me feel good when I do that and is usually worth the effort. I want my family and friends to be kinder, I want the kids and teachers at my school to show kindness, I want businesses to promote kindness among their staffs, I want strangers to show kindness, I want the world to be a kinder place. So, with that little grocery store scenario as one of my last memories of 2009, I walk forth into 2010 with the hope, desire and will for it to be year of kindness... starting with me.

I am not only going model kindness whenever I can, I am also going to promote it. I am going to recognize kindness whenever I notice it, whether it be a random act or an intentional one, because for me anyway, noticing the good things in life makes all the difference.

I'll try to post good things here and I hope you'll let me know when you hear, or see or experience a kindness that touches your heart.